frequently asked questions
- Is there an installation charge to have KMTV set up in my home?
- What if I want 5 TV's set up with KMTV service?
- Do I have to connect my KMTV gateway to a surge protector?
- When I switch to KMTV, do I need to cancel my existing cable service?
- Will I get the local channels? Is there an additional charge for them?
- Are there additional charges besides what I pay for my KMTV programming?
- How do I make changes to my channel package?
- Can I pick and choose my channels?
- I heard that KMTV will be able to display Caller ID and has a light that lights up when I get a voice mail message. Is it true?
- Do I need to have phone service or DSL to get KMTV?
- Can I use my universal remote to operate the KMTV system?
- My KMTV remote needs to be replaced. Do I have to buy a new one?
- How long is the estimated installation time?
- Do I have to be home at the time of installation?
- Will the installation of KMTV disrupt my DSL/phone service?
- Will Caller ID service display on all of my TV's?
- Do I have to remove the Caller ID log from each TV or can it be done from one?
- The audio on my TV in my living room is only working on a couple of channels, it seems to be working fine on my other TV’s, is this a problem with my gateway?
Q. Is there an installation charge to have KMTV set up in my home?
A. No, at this time KMTelecom is not charging to install KMTV. Your standard install will include up to 3 TV’s. We provide up to 3 remotes with a standard install.
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Q. What if I want 5 TV’s set up with KMTV service?
A. You can certainly have additional TV’s connected. There will be an additional charge to connect more then 3 TV’s. The additional charge is $45/hour labor, plus parts. There is also an additional monthly charge for extra gateways and set top boxes that may be required.
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Q. Do I have to connect my KMTV gateway to a surge protector?
A. It’s highly recommended. The customer is responsible for damage or destruction that occurs due to a power surge or lightning damage.
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Q. When I switch to KMTV, do I need to cancel my existing cable service?
A. All customers are responsible for disconnecting any existing television services with their current provider. We advise all of our new KMTV customers NOT to disconnect their current service until KMTV services are installed and operational.
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Q. Will I get the local channels? Is there an additional charge for them?
A. Yes, you will get local channels with all of our programming options.
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Q. Are there additional charges besides what I pay for my KMTV programming?
A. Programming prices do not include franchise fee or applicable taxes. (3% franchise fee, 6.5% state tax and 3% federal tax)
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Q. How do I make changes to my channel package?
A. Call Customer Service at 507-634-2511.
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Q. Can I pick and choose my channels?
(example: I like 1 channel from the Expanded Package, but I don’t want to spend an extra $10 per month to have it.)
A. No, there are no substitutions or changing channels among packages. KMTelecom is required to package certain channels together which doesn’t give us the ability to offer you the option to pick your own channels.
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Q. I heard that KMTV will be able to display Caller ID and will indicate when I have a Voice Mail message. Is it true?
A. KMTV offers something new and exciting. On-screen Caller ID and message waiting indicator! Voice Mail and Caller ID are telephone features, which you would need to subscribe to. When your phone rings while you’re viewing TV the caller’s name/number will appear on your TV screen. If someone leaves a voice mail message you will be notified of a message waiting.
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Q. Do I need to have phone service or DSL to get KMTV?
A. No. However, customers do need to be in our phone service area to get KMTV. There are package plans available at a discounted rate, which include Telephone, DSL High Speed Internet and KMTV.
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Q. Can I use my universal remote to operate the KMTV system?
A. Your television remote will continue to work with your TV. The remote that is for KMTV is programmed specifically for our product. Universal remotes will not work with KMTV.
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Q. My KMTV remote needs to be replaced. Do I have to buy a new one?
A. Yes, the cost is $25.00 for a replacement remote.
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Q. How long is the estimated installation time?
A. The installation time between homes will vary. You can plan from 2 to 4 hours depending on your individual needs.
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Q. Do I have to be home at the time of installation?
A. Yes, we require an adult who can make decisions to be present.
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Q. Will the installation of KMTV disrupt my DSL/phone service?
A. No.
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Q. Will Caller ID service display on all of my TV’s?
A. Yes, if you subscribe to Caller ID with your telephone service, KMTV gives you the option to display Caller ID on your TV screen. When your phone rings the callers name and number will be displayed on all TVs.
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Q. Do I have to remove the Caller ID log from each TV or can it be done from one?
A. The Caller ID log has to be removed from each TV.
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Q. The audio on my TV in my living room is only working on a couple of channels, it seems to be working fine on my other TV’s, is this a problem with my gateway?
A. It could be. If your secondary audio is set to Spanish there are channels that do not have Spanish capabilities. It would appear as though these channels do not have audio. Go to your gateway and push the “Menu” button, to go to TV Setup, select the TV and go to Secondary Audio to make sure it’s set to English.
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