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|DVR User Guide|
|Programming Your Remote|
KMTV Video Tutorials
Watch the videos below to learn more about how to use KMTV’s upgraded platform.
What’s on TV?
Using the On-Screen Program Guide
Working with Favorites
Controlling Live TV
Recording Programs & Reminders
Managing Your Recordings
What’s Hot App
Remote Control & Cloud DVR Guide – reference for new remote control functions and Cloud DVR guide.
MyTVsApp – a smartphone app is for Cloud DVR customers. Schedule programs to be recorded, view the programming guide and use your smartphone as a remote.
Web Portal User Guide – All KMTV subscribers can set up the web portal on any internet device. View programming guide and what’s hot. If you are a DVR subscriber you can schedule programs to be recorded.
Frequently Asked Questions
Click on each question to view its answer.
Please visit the following website for more information – TYonMySide.com.
KMTelecom’s Broadcast TV Surcharge
Federal law allows local US broadcast television stations (network affiliates such as ABC, CBS, NBC, Fox, etc.) to negotiate with cable and satellite providers in order to obtain “consent” to carry their broadcast signals.
As a direct result of local broadcast, or “network-affiliated,” TV stations increasing the rates to KMTelecom to distribute their signals to our customers, we will be passing those charges on as a Broadcast TV Surcharge. These local TV signals were historically made available to KMTelecom at no cost, or low cost. However, in recent years the prices demanded by local broadcast TV stations have made it necessary for KMTelecom to pass these costs along to our customers.
What is the Broadcast TV Surcharge on my statement?
The Broadcast TV Surcharge is a pass through reflecting charges assessed to KMTelecom by the owners of local broadcast, or local “network-affiliiated,” TV stations. While broadcast stations distribute their signals over the air using free spectrum granted to them by the federal government, they charge KMTelecom significant amounts to carry their TV signals. These signals were historically made available to KMTelecom at no cost, or low cost. However, the prices now demanded by broadcast stations have made it necessary for KMTelecom to pass these costs along to our customers.
Why and how is this cost new and different from what I have been paying in the past?
These signals were historically made available to KMTelecom at no cost, or low cost. However, the prices now demanded by broadcast stations have made it necessary for KMTelecom to pass these costs along to our customers.
Why can broadcast TV stations charge for carriage of their signals?
Broadcast TV stations distribute their signals over the air, using free spectrum granted to them by the federal government. In effect, taxpayers are subsidizing the distribution of broadcast, or “network-affiliated,” TV signals. These same broadcast TV stations are then allowed by the government to charge for their signals and if we do not agree to pay, broadcasters can force us to drop their channels, thereby adversely impacting our customers. We are in favor of changes to the law that created this situation, and if those changes are successful, we will remove these broadcast TV charges.
Why do you treat local broadcast TV stations differently than you do networks such as ESPN, MTV or HBO?
Federal law treats them differently. Unlike TV networks, local broadcast TV stations distribute their signals over the air, using free spectrum granted to them by the federal government. In effect, taxpayers are subsidizing the distribution of broadcast TV signals. These same broadcast TV stations are then allowed by the government to charge for their signals and if we do not agree to pay, broadcasters can force us to drop their channels, thereby adversely impacting our customers.
Are all local broadcast or network-affiliated TV stations charging KMTelecom?
Broadcast stations have the option of requiring KMTelecom to carry their stations for no monthly fee, or opting to negotiate a charge to KMTelecom for the right to carry their station. It sounds confusing, but the laws leave little option to companies like KMTelecom. While there may still be some stations that do not demand payment from KMTelecom for carriage, other local TV stations require significant payment from KMTelecom, and it is their charges that are reflected in the Broadcast TV Surcharge.
Can you tell me what one TV station costs?
We cannot provide information by individual TV station.
No, at this time KMTelecom is not charging to install KMTV. Your standard install will include up to 3 TV’s. We provide up to 3 remotes with a standard install.
You can certainly have additional TV’s connected. There will be an additional charge to connect more then 3 TV’s. The additional charge is $75/hour labor, plus parts. There is also an additional monthly charge for any extra equipment that may be required.
It’s highly recommended. The customer is responsible for damage or destruction that occurs due to a power surge or lightning damage.
All customers are responsible for disconnecting any existing television services with their current provider. We advise all of our new KMTV customers NOT to disconnect their current service until KMTV services are installed and operational.
Yes, you will get local channels with all of our programming options.
Programming prices do not include franchise fee (3% or 4% depending on location), equipment fee of $1.00 and Broadcast surcharge of $10.00. Applicable taxes also apply (6.5% state, 3% federal). A $5.00 Sports Network fee applies to any Basic and Deluxe customers.
Call Customer Service at 507-634-2511.
For example, I like 1 channel from the Deluxe Package, but I don’t want to spend an extra $10 per month to have it.
A. No, there are no substitutions or changing channels among packages. KMTelecom is required to package certain channels together which doesn’t give us the ability to offer you the option to pick your own channels.
No. However, customers do need to be in our phone service area to get KMTV. There are package plans available at a discounted rate, which include Telephone, High Speed Internet and KMTV.
Your television remote will continue to work with your TV. The remote that is for KMTV is programmed specifically for our product. Universal remotes will not work with KMTV.
There is no additional charge to replace your remote. Please contact our customer service department at 634-2511 to arrange for a new one.
The installation time between homes will vary. You can plan from 2 to 4 hours depending on your individual needs.
Yes, we require an adult who can make decisions to be present.
Yes, if you subscribe to Caller ID with your telephone service, KMTV gives you the option to display Caller ID on your TV screen. When your phone rings the callers name and number will be displayed on all TVs.
The Caller ID log has to be removed from each TV.
Sports programming has become one of the biggest drivers of programming cost increases for cable and satellite providers, and now represents a large majority of KMTelecom’s programming costs. Despite our best efforts to control these sports programming fees, KMTelecom, like other cable and satellite companies, can no longer continue to absorb these increased costs. This fee covers a small portion of our costs to carry increasingly expensive sports programming that is carried by networks in every level of our channel lineup, including dedicated sports channels such as Bally Sports North, Big Ten Network, ESPN, NBC Sports, and the NFL Network, as well as on general entertainment networks such as TNT, TBS, USA Network.
Networks are now paying billions of dollars for the ability to broadcast college and professional sporting events, including football, baseball, basketball, hockey, car racing, tennis, golf, soccer, the Winter and Summer Olympics, and more. Networks then pass these fees on to cable and satellite providers.
Unfortunately, programmers set certain rules or guidelines for how their channels can be sold to customers, including what channels must be sold together, where the channels are positioned and which cable packages can contain their channels. This prevents us from allowing customers the option of selecting their channels a la carte.
KMTelecom’s pricing and services are highly competitive. We offer bundles for TV, internet, and phone service that can save you money each month. KMTelecom also offers value-added benefits such as 24/7 customer support, high definition programming, and the most reliable phone and internet service in your area. We are a local company, employing your friends and neighbors and we truly care about the people we serve. We understand that billing increases are never easy, which is why we do our best to minimize costs while still providing our customers with the best service at a reasonable price.