WildBlue Protection Includes:

1. The cost of all labor and parts to repair or replace a defect in a Covered Product;
2. The cost of shipping for repair or replacement of a Covered Product;
3. Repair or replacement of power surge damage to your WildBlue modem and cable.
   
   You are required to have a KMTelecom approved surge protection connected to your WildBlue modem.

Defects include functional part failures within WildBlue hardware such as the modem, antenna and assembly. A Covered Product will be restored to normal condition as stated above only after it has failed during normal use. KMTelecom may require troubleshooting of the product over the phone or otherwise to verify any failure prior to repair or replacement. Parts used to repair defects may be new, remanufactured or used per KMTelecom’s sole discretion.

AVG Antivirus Protection

AVG Professional Single Edition is perfectly designed to give you the maximum antivirus protection for your single home PC or workstation.

• It is simple to install and operate. No IT expertise is required and it can run in the background, providing uninterrupted protection. All file and e-mail activity is checked automatically, allowing you to get on with your work without worrying about viruses.
• It is extremely fast, reliable and light on resources, so, no matter how demanding a user you are, it will not slow down your performance.
• Free program and virus updates are provided. AVG Professional Edition updates itself automatically whenever updates are available. Alternatively you can update manually, or configure AVG Professional to download updates at a scheduled time that suites you.
• Multiple language support in one package. No need to buy a special language version, as all languages are included in the one product. A simple click of the mouse and the entire interface (including help files) will instantly change to your required language.
• AVG holds the VB100% award and is ICSA certified, so you can be assured of the highest level of antivirus protection.

WildBlue Protection Does Not Cover:

1. Service, maintenance, repair or replacement due to any loss resulting from usage other than normal usage and which is beyond KMTelecom’s normal control such as: damage due to misuse, abuse, intentional acts, insect or other infestation, fire, water, foreign substances, organic materials, windstorm, hail, theft, terrorism/war, negligence, or acts of God;
2. Installations not grounded in accordance with WildBlue standards;
3. External signal interference;
4. Line of sight problems or restrictions;
5. Exterior or cosmetic items of the product, including, but not limited to, paint, finish, cords, cables and connectors;
6. Non-operating components of the product;
7. Internal software of PC, components not essential to basic product functionality including networking hardware or software;
   

Any component or product that has been opened, tampered with, repaired, or otherwise accessed by anyone other than an authorized WildBlue or KMTelecom service representative or center;

Repair of product(s) upon noncompliance of any part of these terms and conditions by You;

Coverage, components or products not specifically listed herein as a Covered Product;

Damage that is reported after expiration of the coverage period.

Other:

1. If a customer signs up for the plan after install, they must commit to stay on the protection plan for 1 year. Prior to service – it is month to month
2. Truck Rolls – We will allow a 30-day window for us to go back to the customers at no charge if there was something bad with the install or the equipment.
   
   Note: If the trouble is due to other reasons – customer will be offered the protection plan – if they don’t take it – our standard hourly rate will apply – including travel time.
   
3. WildBlue has a 1-year warranty on its product.