Telephone

Click on a feature name to learn more

Download a printer-friendly version of our available calling features.

VEmail (voice mail to e-mail)

Caller Identification (ID)

Call Waiting

Call Forwarding

Remote Call Forwarding

Selective Call Forwarding

Busy Call Forwarding

Call Forwarding/No Answer

Three-Way Calling

Automatic Callback

Distinctive Ring

Continuous Redial

Priority Ringing

Selective Call Rejection

Selective Call Acceptance

Call Trace

Line Blocking

Voice mail responds to your calls when you are unable to answer your phone or when you are on the line. For information on each mailbox option see the Feature Descriptions below or click on the Feature name.

  ECONOMY VOICEMAIL
$3.50 per month
Good Voice Mail Solution
Features:
  • 2 minute message length
  • Store 20 “new” messages up to 10 days
  • Store “saved” messages up to 5 days
  • 40 minutes maximum storage
  • Deleted messages are retained for 5 days, then permanently deleted
  STANDARD VOICEMAIL
$5.50 per month
Better Voice Mail Solution
Features:
  • 3 minute message length
  • Store 40 “new” messages up to 20 days
  • Store “saved” messages up to 10 days
  • 120 minutes maximum storage
  • Deleted messages are retained for 10 days, then permanently deleted
  DELUXE MAILBOX
$9.50 per month
Best Voice Mail Solution
Features:
  • 3 minute message length
  • Store 40 “new” messages up to 20 days
  • Store “saved” messages up to 10 days
  • 120 minutes maximum storage
  • Deleted messages are retained for 10 days, then permanently deleted
  ANNOUNCEMENT MAILBOX
$3.50 per month

Great Solution to Get Your Message Out!
Mailbox used for announcements only. The caller does not have an option to leave a message. Useful for clubs, chambers or school organizations that want to announce something or businesses that want to simply give their business hours. The announcement length is 4 minutes.

  SUB MAILBOX
$1.50 per month

Set up Your Own Mailbox
Everyone can have their own private mailbox. Great for people who work from home and want to keep their personal voice mails separate from their business. Roommates renting can get only the messages intended for them. Family members love having their own mailbox!

If these options don’t meet your needs, we can customize a voice mailbox specifically for you or your business. Please call for more information and pricing.

Feature Descriptions


Auto-Login
This feature will allow you easy access to your mailbox when you are calling from the voice mail phone. Ideal for those that are not concerned with the security features and want quicker access to their voice mailbox. Can be turned on/off as desired.

Message Waiting Indication
Feature activates the stutter dial tone, message notification or the message light on the phone when there are new messages in the mailbox.

Pager or Phone Notification
Great for people on the go. A reminder page or call alerts you when you have a new message left in your mailbox.

Message Reply
If the caller presses the 5 key while the message is playing, the service will attempt to place a call to that person (the number they dialed from) that left the message.

Message Forward
This feature allows you to forward a message to another mailbox or distribution list. You can also record an intro message to tag to the front of the message you are forwarding.

Memo
This feature allows you to send memo messages to other mailboxes. The memos are sent directly to the mailboxes without their phone ringing.

Outdial
This feature allows you to dial 0 to call a preset number when reaching a mailbox.
Example: “…Please leave a message at the tone, or press 0 to connect to my cell phone.”


Distribution Lists
This feature allows you to group different lists of mailboxes.
Example: If you want to send a memo out to everyone in your Sales Department, instead of sending it to each individual, you can setup a list of people in that department and simply send it to the “Sales Distribution List” so it will automatically be sent to everyone listed in the department.

Associated Numbers
This allows the user to have multiple phone numbers and share one voice mailbox.

Click here to download a printer-friendly version of these instructions.

TO GET STARTED:
Dial 634-3333 to access your voice mailbox to initialize your account.  It will walk you through these steps:

  1. Change Your Pin
    • 4 character minimum
    • Do NOT use last 4 digits of phone #
    • Do NOT use a sequence of numbers (example: 1234)
    • Do NOT use the same 4 numbers (example: 2222)
  2. Record Your Name
  3. Set-up Your Greeting

RECORDING YOUR GREETING

Start by dialing the Voice Mail Access number – (507) 634-3333 (you will
hear a message telling you the number of messages you have.)

  1. Press 3 for Greeting Options
  2. Press 1 to set up a personal greeting
  3. Press 3 to select a system generated greeting or change the recording of your name
  4. Press 5 to set up a greeting, callers will hear when your phone line is busy

LISTENING TO MESSAGES

A stutter dial tone will indicate that there are messages waiting when
you pick up the receiver of your phone. The following instructions will
help you retrieve your messages.

Listening to Your Messages From Home

  1. Dial the Voice Mail Access number – (507) 634-3333
  2. Press 1 to Listen to Your Messages

Listening to Your Messages From Elsewhere
You can access your Voice Mail from any touch-tone phone.
Dial the Voice Mail Access number – (507) 634-3333.

  1. Enter Your 10 digit Phone Number: (Home Telephone Number)
  2. Enter Password followed by the # Key.
    (default password is 1 3 5 7)
  3. Press 1 to Listen to Your Messages

CHANGING YOUR PASSWORD

The default password is 1 3 5 7. For security purposes, please change your password.  Follow these steps: Dial the Voice Mail Access number – (507) 634-3333

  1. Press 4 for mailbox settings
  2. Press 3 for Security Options
  3. Press 1 to change your PIN
    • 4 character minimum
    • Do NOT use last 4 digits of phone #
    • Do NOT use a sequence of numbers (example: 1234)
    • Do NOT use the same 4 numbers (example: 2222)

Click here to download a printer-friendly version of these instructions.

RECORDING YOUR GREETING

Start by dialing the Voice Mail Access number – (507) 634-2100 (you will
hear a message telling you the number of messages you have.)

  1. Press 9 for Press for “Mailbox”
  2. Press 1 for Greeting Options
  3. Press 4 to Record a Greeting, press #when you are finished
  4. Press 2 to Save your greeting

LISTENING TO MESSAGES

A stutter dial tone will indicate that there are messages waiting when
you pick up the receiver of your phone. The following instructions will
help you retrieve your messages.

Listening to Your Messages From Home

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Press 1 to Retrieve Your Messages

Listening to Your Messages From Elsewhere
You can access your Voice Mail from any touch-tone phone.
Dial the Voice Mail Access number – (507) 634-2100.

  1. Enter Mailbox Number: (Home Telephone Number)
  2. Enter Password followed by the # Key.
    (default password is 0 0 0 0)
  3. Press 1 to Retrieve Your Messages
  4. Press 1 to Listen to Your Messages

PASSWORD PROTECT (optional)

Auto Login is automatically enabled when we set up your voice
mailbox. The benefit to this feature is being able to access your
mailbox without entering a password. If you would like to password
protect your voice mailbox you can do so by following these steps:

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Press 9 for mailbox setup
  3. Press 4 for Auto Login (enable/disable)

CHANGING YOUR PASSWORD

When you disable Auto Login you will enter your voice mailbox using a
password. The default password is 0 0 0 0. If you would like to change your password, follow these steps:

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Enter Mailbox Number: (Home Telephone Number)
  3. Enter Default Password (0 0 0 0) followed by the # Key – you are
    now at the Main Menu
  4. Press 9 for “Mailbox” setup
  5. Press 2 to change your password
  6. Enter Your New Password (1-16 digits) followed by the # Key
  7. Re-Enter Your Password followed by the # Key
  8. Simply Hang Up

Click here to download a printer-friendly version of these instructions.

SETTING UP THE GROUP GREETING

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Enter Mailbox Number: (Home Telephone Number)
  3. Enter Default Password followed by the # Key – you are now at the Group Greeting Menu.
  4. Press 4 to record your Group Greeting

Example: “Welcome to the Jones family voice mail. If you would like to leave a message for Tom, Press 1. To leave a message for Nancy, Press 2. For Jill press 3.” And so on…

  1. Press the # Key when you are finished recording. It is a good idea to listen to your greeting before saving it
  2. Press the 1 key to listen to greeting
  3. If you wish, press the 4 key and record your greeting again, followed by the # key
  4. Repeat these steps until your greeting is acceptable
  5. Then press the 2 key to save this greeting
  6. Hang Up

RECORDING YOUR PERSONAL SUBMAILBOX GREETING

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Enter Mailbox Number: (Home Telephone Number)
  3. Enter your Mailbox ID: (i.e. 1 for Tom, 2 for Nancy, 3 for Jill)
  4. Enter Password followed by the # Key
  5. Press 9 to set up your voice mailbox
  6. Press 1 for Greeting Options
  7. Press 4 to Record a Greeting – at the tone, record your greeting
  8. When you are finished press the # key
  9. Press 2 key to save your greeting

CHANGING YOUR PASSWORD

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Enter Mailbox Number: (Home Telephone Number)
  3. Enter your Mailbox ID: (i.e. 1 for Tom, 2 for Nancy, 3 for Jill)
  4. Enter Password followed by the # Key
  5. Press the 9 key for Mailbox Set Up
  6. Press 2 to change your Password
  7. Enter Your New Password (1-16 Digits) followed by the # Key
  8. Re-Enter Your Password followed by the # Key
  9. Then Simply Hang Up
  10. Write your new Password down

SETTING UP AUTO LOGIN (OPTIONAL)

Auto Login allows you easy access to your mailbox when you are calling from your home phone. Can be turned on or off as desired. If this feature is not turned on, you are required to enter a password each time you check messages.

  1. Dial the Voice Mail Access number – (507) 634-2100
  2. Enter Mailbox Number: (Home Telephone Number)
  3. Enter Password followed by the # Key – you are now at the Main Menu
  4. Press 9 for “Mailbox” setup
  5. Press 4 for Auto Login (enable/disable)

Click here to download a printer-friendly version of these instructions.

SETTING UP THE GROUP GREETING
This is what a caller will hear when they call your main number and the call goes to voicemail.

  1. Dial the Voice Mail Access number – (507) 634-3333
  2. Enter the mailbox you want to work with:  Press 0
  3. Enter PIN followed by the # Key
  4. To work with your greetings Press 3
  5. To work with your Group Mailbox Greeting – Press 4
    Example:  “Welcome to the Jones family voice mailbox.  If you would like to leave a message for Tom, Press 1.  To leave a message for Nancy, Press 2.  For Jill press 3.”  And so on…
  6. Press the # Key when you are finished recording.  It is a good idea to listen to your greeting before saving it
  7. Press the 1 key to listen to greeting
  8. If you wish, press the 4 key and record your greeting again, followed by the # key
  9. Repeat these steps until your greeting is acceptable
  10. Then press the 2 key to save this greeting
  11. Hang Up

 

RECORDING YOUR PERSONAL SUB-MAILBOX GREETING

1.    Dial the Voice Mail Access number – (507) 634-3333.
2.    Enter the mailbox you want to work with: (i.e. 1 for Tom, 2 for Nancy, 3 for Jill)
3.    Enter PIN followed by the # Key
4.    To work with Greetings Press 3
5.    Press 1 for Greeting Options
6.    Press 1 to Record a Greeting – at the tone, record your greeting. When you are finished Press #
7.    Press 1 to save your greeting

GREETING MENU OPTIONS:

a.    Set up a Personal Greeting – Press 1
b.    Select a System Generated Greeting or change the recording of your Name – Press 3
c.    To work with you Group Mailbox Greeting – Press 4
d.    To work with the Greeting that Callers hear when your phone line is busy – Press 5

CHANGING YOUR PIN

1.    Dial the Voice Mail Access number – (507) 634-3333
2.    Enter the mailbox you want to work with: (i.e. 1 for Tom, 2 for Nancy, 3 for Jill)
3.    Enter PIN followed by the # Key  (i.e. 1 for Tom, 2 for Nancy, 3 for Jill)
4.    Press the 4 key to change your settings
5.    Security Options Press 3
6.    Change your PIN Press 1
7.     Enter Your New PIN (4 character minimum) followed by the # Key
8.    Re-Enter Your PIN followed by the # Key
9.    Then Simply Hang Up
10.    Write your new PIN down.