Verizon Customers experiencing call completion problems.
If you are a Verizon customer having trouble completing calls to a KMTelecom customer or if you have had issues receiving calls from Verizon customers, Verizon has setup a hotline for rural call completion issues – (800) 285-3776.
Note: Verizon also has a special website dedicated to address this problem: Visit Now
Call Our Repair Service (24-hour answering)
507-633-2505 – Dodge Center
Customer Administration Portal
Why won’t my phone work?
Problems with your telephone service can be caused by:
- Our lines or telephone switching equipment
- Telephone equipment in your home
- Inside wiring in your home
When you call our Customer Service Department or Repair Service with a service problem, we will do our best to locate and clear the trouble. If it’s found to be in our lines, switching equipment or inside wiring covered by our optional Wire Guard Plan, we will take quick action to correct the problem and there will be no charge (unless the damage is due to negligence on your part).
If the problem is determined to be in telephone equipment or inside wiring not covered by our optional Wire Guard Plan, a trip charge may apply. This charge is for travel costs; it is not a repair charge. Repair of inside wiring not covered by our optional Wire Guard Plan is available for an additional charge from us. Call our business office for more information.
- Check to see if all your telephones are hung up.
- Perform a visual inspection of all exposed inside wiring and connections for damage and loose connections.
- If you have more than one jack, check each instrument at each jack to determine if proper operation can be obtained from any jack. If proper operation is obtained from any jack, you’ve isolated the problem to an instrument or inside wiring.
- To isolate jack or inside wiring problems, move a working telephone to each jack to determine which location is causing the problem.
- If you have a fax machine, answering machine or cordless telephone, disconnect that equipment. Plug a known working telephone into the jack a few minutes later and see if the problem goes away. If yes, it is likely that the problem is due to malfunctioning equipment that you own.
If the problem is in your jack or the inside wiring, running from the Network Interface Protector through your home or office…
You have three options:
- Call our repair service. If you subscribe to our optional Wire Guard Plan, we will repair your jack or inside wiring at no charge. If you don’t subscribe, we’ll be happy to fix the problem for an additional charge.
- Hire an independent contractor or home repair expert to repair the jack or inside wiring.
- Repair the problem yourself.
Frequently Asked Questions
Why is my first bill higher than expected?
Your first bill covers more than one month of service. It includes charges from the day you connected service to the end of that month and the next full month of service. For example, if you connected on July 15th, your bill would include charges from July 15th to July 31st as well as charges from August 1st through August 31st. Your first bill may also include installation charges.
When is my payment due?
Your bill is due the 15th of each month. A return envelope is enclosed. Please include your payment slip and write your account number on your check. If you would rather pay online, go to www.kmtel.com and click on Bill Pay in the top right hand corner.
What is the Subscriber Line Charge?
This is a federally imposed charge that helps to cover costs including telephone wires and other facilities that link each telephone subscriber to the telephone network.
What is the Universal Service Fund Fee?
All telephone companies that provide voice service between states and internationally must contribute a percentage of their revenues derived from these services into the federal Universal Service Fund (USF). This fund helps make local telephone service affordable to rural and low-income consumers.
What is the E911 Surcharge?
This surcharge helps maintain the 911 emergency network.
What is the Telephone Assistance Plan (TAP)?
This surcharge helps offset the cost of basic telephone service for low-income senior citizens and disabled persons.
What is the Tele-Relay Surcharge on my bill?
A fee to assist the Minnesota Relay Service with communication for the deaf, speech impaired and hard-of-hearing with hearing persons via the telephone.
What is the Access Recovery Charge?
A per line fee authorized by the Federal Communications Commission (FCC) to recover carrier fees and costs related to delivering long distance calls and providing access to the telephone network.
What can I do to reduce the number of calls I receive from solicitors? You can place your name and phone number on the National Do Not Call registry by calling 1-888-383-1222 (TTY: 1-866-290-4236) or go online to www.donotcall.gov.
Consumer Rights Message
As a customer you are responsible for all legitimate charges on your bill. Non-payment of charges for service can result in collection action and/or disconnection of your basic local service. You may request blocking of 900, collect and toll calls on your telephone service.
Access Recovery Charge FAQs
Q. What is the Access Recovery Charge?
A. The Access Recovery Charge, or ARC, allows incumbent local exchange carriers such as KMTelecom to recover part of the revenues lost through FCC required reductions to access rates.
Q. What are access rates?
A. When you make a long distance call, your long distance carrier must pay KMTelecom for starting, or originating, the call. In addition, your long distance carrier must pay the telephone company that provides local service to the person you are calling to complete, or terminate the call. The charges that the long distance provider pays to KMTelecom to originate the call and the other local exchange company to terminate the call is referred to as access (as in the access the long distance provider must get to the local network).
Q. What reductions to access rates are being made?
A. In an Order released on November 18, 2011, the FCC required local exchange carriers to reduce the rates they charge to long distance companies to complete or terminate long distance calls.
Q. Why did the FCC require reductions in access rates?
A. The current system that is used by long distance companies to compensate local companies for use of the local network was first established in 1984, after the AT&T divestiture, and at a time when there was no competition for local service. Much has changed since 1984 and the FCC recognized that this system did not work well when there is competition for local service. In addition, the FCC believes the current system may make it difficult to develop and use new technologies, such as internet protocol networks.
Q. Who will benefit from these changes?
A. The access reductions will reduce the costs for long distance carriers, as one of their largest costs is the payments for access to local networks.
Q. So the long distance carriers are getting reductions in their costs, but my costs are increasing because of the ARC? Why is this fair?
A. The access revenues that local exchange carriers receive from the long distance carriers help offset the cost of providing local service. The FCC recognizes that the local exchange carriers will need another revenue source to offset the revenues lost from these required access reductions. Therefore the FCC is allowing local exchange carriers such as KMTelecom to recover a portion of the revenues lost from these access reductions through the ARC. The FCC determined that the customer (you) chooses to place a long distance call and the long distance carrier that is used; therefore the customer should bear more of the cost.
Q. But I don’t make many long distance calls. Why should I have to pay?
A. Local exchange companies incur significant costs to provide service to their customers. The access revenues that local exchange companies receive from long distance companies help offset some of those costs to keep the cost of local service affordable. As the costs are associated with local service, the FCC determined that it was appropriate to allow local exchange carriers to recover a portion of the lost access revenues from their customers.
Q. How will the ARC charge be applied?
A. The ARC charge will be generally applied in the same manner as the SLC charge.
Q. How will this charge appear on my bill?
A. The ARC will appear as a separate charge in the telephone section of the bill.
Q. Is this charge optional?
A. No. The ARC is not an optional charge and cannot be adjusted off the bill.
Q. I didn’t ask for this service. How can I get this charge removed from my bill?
A. The ARC charge is associated with your landline telephone service and cannot be removed from your bill.
Q. Can I complain to the state commission about this charge?
A. The FCC authorized local carriers such as KMTelecom to assess the ARC. The state commission has no authority over this charge so the appropriate body to direct regulatory inquires is the FCC.
Q. Will all customers see an ARC charge?
A. Any customer with a Subscriber Line Charge (SLC) will see an ARC charge.
Q. Which products or services will the ARC be applied to?
A. If you subscribe to local telephone service, an ARC charge may be applied.
Q. Is the ARC a tax?
A. No, it is not a tax. Tax exempt organizations will also pay the ARC.
Q. How much is the ARC charge?
A. The Access Recovery Charge is $3.00 per line per month for residential and business customers The ARC may change over time.